We have a client-side fix for this that cannot be deployed until next week, so we are exploring server-side fixes and will provide updates as more information becomes available. In all cases, no player data has been wiped or lost. In the other half of reported cases for this issue, things are just taking longer than expected for items from the original Overwatch to transfer and populate in Overwatch 2. We rolled out a partial UI fix earlier today to help some console players progress through the account merge flow, however, we are still working on fixes for additional UI issues. This is understandable-one cause for this is due to a bug with the launch build not providing an account merge prompt on some consoles. We’ve determined that the cause for this discrepancy in approximately half of reported cases is players having not yet completed their account merge. We’ve received a number of reports from players that their inventory in-game is partially or totally reset. Tl dr: You have not lost any items or progress, though some players are logging in and seeing some/all elements missing from their collection. Problems with Account Merge (Missing Player Items/Data) We are also currently throttling queues in order to protect the player database as much as we can while we scale-this feels bad in the short-term, but once it’s done, will greatly improve the experience for players across multiple fronts moving forward. The process of adding nodes requires replication of data, which inherently adds pressure to an already stressed system, so we’re doing it slowly to not cause any further disruption as devs and engineers work through separate issues. We’re continuing to add nodes to ease the pressure on the player database. Beyond queues, we’re in progress with another server update that will reduce the occurrences of players being disconnected once they’re already in game.įinally, the player database is being overloaded, which cascades and causes a backup in the login system, which eventually leads to some people being dropped out of queues or being unable to log in at all. Today we’ve patched a server that is critical to the login experience, and this change has increased login reliability. There are several areas where we’re working to improve stability. We have made changes to simplify the queuing process, so players should now only be experiencing the one queue before entering the game. This process is usually invisible to players, but was being seen in real time. This is due to there being two queues for players-one through, then one through the game itself. Players may have been seeing their queue numbers jumping around, going from a small number to a larger number. Login queues, server crashes, and stability problems are intertwined, so we’ll talk about them together. Tl dr: We have addressed some issues and are in the process of addressing others, but players should still expect to see queues. Queue Issues, Server Crashes, and Stability If a player is caught engaging in disruptive behavior, their account may be banned whether they have a new account or not.Īs a team, we will keep listening to ongoing feedback and will make further adjustments in this area if it is required. We remain committed to combating disruptive behavior in Overwatch 2-accounts that were not connected to as well as new accounts will still have to meet SMS Protect requirements, which helps to ensure we’re protecting our community against cheating. We will update players once it is in effect. We are working to make this change and expect it to go live on Friday, October 7. Any Overwatch player with a connected account, which includes all players who have played since June 9, 2021, will not have to provide a phone number to play. We have made the decision to remove phone number requirements for a majority of existing Overwatch players. We designed Overwatch 2 to be a live service, which enables us to be responsive to a variety of player feedback. We are keeping a list of known issues here, but here we’ll take a deep dive into the top issues. We want to provide transparency on the issues, fixes we have made so far, and give you all insight as to how we’re moving forward. We hold ourselves to a higher standard and we are working hard to resolve the issues you are experiencing. We expected the launch of Overwatch 2 to go smoothly. While millions of people have been enjoying the game, the launch has not met your, or our, expectations.įirst, we want to apologize to our players. Yesterday was an exciting day for the Overwatch team-a day that we know you have been looking forward to for a long time.
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